EFFECTIVE RETENTION OF CUSTOMERS WORKSHOP - SUMMER 2013

Effective Retention of Customers and Managing Irate and Difficult Customers in Today's Environment Workshop

This workshop is currently closed.  For more information please call (760) 750-4020.

Date: Tuesday, June 4th
Time: 8:00am - 4:30pm

Lead by: Dr. R. K. Srivastava
Location: MARK 125
Cost: $195.00 (lunch included)

About the Workshop:
A research study, conducted by McGraw Hill, revealed that when 68% of customers stopped doing business with a company it had nothing to do with the quality of the product or service; it was simply because of an attitude of indifference towards the customer by the owner, manager or an employee.

For Whom:
Anyone dealing with customers, who are committed to provide quality service. This includes, owners, managers, supervisors, and employees.

Workshop Agenda:
 - How to delight customers
 - Measuring customer statisfaction
 - Handling of irate difficult customers
 - How to evaluate and respond to customer complaints and developing system
 - Improving customer care - How to do it?
 - How customer statisfactions lead to customer retention?
 - How to win back lost customers
 - Developing CRM with case study

 

 

 

 

 

Course No: WPO060413
Units: 0.0
Begin Date: June 4, 2013
End Date: June 4, 2013
Begin Time: 8:00 AM
End Time: 4:30 PM
Meeting Days: Tuesday
Location: Markstein Hall 125
Instructor: Dr. R. K. Srivastava
**Please see course description above for how to register and pay for this course.